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HRDC Claimable Courses in Malaysia

Building the Skills That Power Workplace Success

As organizations embrace new ways to innovate and drive impact, Shared Services (SS) and Global Business Services (GBS) are emerging as powerful catalysts for growth and transformation. These teams, often centralized or distributed across locations, standardize processes and streamline delivery — but their true value lies in being trusted partners, driving success alongside the core business.

Arcadia’s Individual Contributor Public Class Program empowers professionals to step confidently into their potential, build authentic connections, foster alignment, and make a meaningful impact across a united, high-performing organization.

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Skills Lab Series

The Skills Lab Series is a practical, future-focused learning curriculum designed to strengthen the power skills essential for thriving in today’s environment. Across ten focused one-day programs, participants build the mindset, behaviours, and capabilities required to communicate effectively, collaborate across functions, solve problems, influence outcomes, and deliver results with confidence.

Each module targets a core professional competency—from critical thinking to emotional intelligence, executive presence, time management, and effective stakeholder influence. Grounded in behavioral science, psychology, communication frameworks, and proven workplace tools, the curriculum equips Shared Services professionals with practical strategies they can apply immediately on the job.

Who should attend?

Whether supporting operations, customer experience, finance, HR, or any functional tower, participants leave with stronger confidence, clarity, and personal effectiveness—enabling them to contribute more meaningfully to team success and organisational performance.

Program Modules

10 high-impact one-day programs covering the essential power skills for Shared Services success

Communicating Effectively

Communicate clearly, listen well, and adapt your message to get work done smoothly.


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Critical Thinking

Strengthen your judgment, question assumptions, and solve problems with confidence.


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Design your Career, Define, your Brand

Shape your professional brand and take intentional steps toward your career goals.

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Emotional Intelligence

Manage emotions, read others well, and build stronger working relationships.


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Executive Presence

Show confidence, credibility, and influence in every interaction.



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Impact Players

Step up, take ownership, and deliver when it matters most.


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Influencing Without Authority

Build trust, gain buy-in, and guide decisions—no title needed.


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Mindset for Success

Adopt habits and thinking that boost resilience, motivation, and growth.

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Running Effective Meetings

Lead focused, productive meetings that drive alignment and action.

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Time Management and Prioritization

Stay organized, prioritize smartly, and deliver consistently.

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Meet Your Coaches

Joe Goddard
Country Head, Malaysia
As Country Head for Malaysia at Arcadia, Joe partners with senior executives across banking, finance, tech, media, and FMCG to build leadership capability and confidence, accelerate performance and drive cultural change.

With 17+ years’ experience across Asia Pacific, Europe, and South Africa, Joe brings a deep understanding of how mindset, communication, and culture shape business results. Joe’s background in Communication, Strategy, and Consultative Sales allows him to connect big-picture goals with the micro dynamics of team and leadership alignment, especially in times of transformation.
Roshnee Rajasingam
Facilitator
Roshnee is an executive coach, leadership facilitator, and entrepreneur with 25+ years of experience across multinational corporations, SMEs, and start-ups.

She works with leaders from executive to C-suite level, combining psychological insight, emotional agility, and experiential learning to help leaders navigate complexity and build resilient, high-performing organizations.
Over 60,000 leaders empowered annually from the world’s top companies, including:
0 Leaders

13 out 15 largest full-service investment banks

The world’s top luxury goods conglomerate

The brand behind the legendary fragrance and the little black dress

Formula 1 team with over 100 Grand Prix victories in its history

…and hundreds of others

You can now register for the public courses by clicking the button below.

Once we have received your registration, we will send the required documents via email for your grant approval submission.
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Frequently Asked Questions

This program is designed for individual contributors who are eager to make a meaningful impact within the business. Participants will gain visibility, take ownership of their work, and drive initiatives that matter. The program encourages proactive career development, helping participants build skills, confidence, and influence, while shaping their own growth journey and contributing to the organization’s success.

All registrations should be made by contacting us at Public.Courses@arcadiaconsulting.com. We will follow up via email to complete your registration.

We recommend registering at least fourteen (14) working days prior to the training programme start date to allow sufficient time for HRDC paperwork.

Arcadia will provide participants with detailed information about the training program before the scheduled start date.

The training is a full-day, highly interactive, practical, facilitator-led program designed to be engaging and fun. Participants will take part in hands-on activities, discussions, and real-world exercises, with lunch and two breaks provided to ensure a comfortable and productive learning experience.

Upon successful completion of the program, you will receive a certificate recognizing your achievement.

You will also be added to our programs network, where you’ll receive notifications about upcoming events, available resources, and new learning materials.

The training fee includes lunch and refreshments.

HRDC Claimable Courses:
For organizations wishing to claim the course under HRDC, Arcadia will contact participants/organizations separately with payment instructions.

Arcadia will not be held responsible if participants or organizations are unable to obtain reimbursement under the HRDC claimable course. Invoices will be issued to participants/organizations for payment purposes.

Registered participants who are unable to attend may nominate a substitute. Details of the substitute must be submitted to Public.Courses@arcadiaconsulting.com at least 7 days prior to the training.

We kindly request your cooperation in avoiding cancellations or no-shows, as we dedicate time and resources to ensure the training is delivered effectively.

Disclaimer

Arcadia reserves the right to cancel, postpone, or make changes to any training programme, including trainers, dates, venue, content, or other details, without prior notice. We will make every effort to inform participants as early as possible.

Arcadia will not be liable for any costs incurred by participants or organizations due to training cancellations or date changes.

Recording and Materials:

  • No video or audio recording of training sessions is allowed unless authorized by Arcadia for training purposes or submission to authorities.
  • No part of the training materials may be reproduced, copied, or distributed in any form, electronic or otherwise, without prior written consent from Arcadia.

By completing registration, participants are deemed to have read, understood, and accepted these terms and conditions.

Learning Outcomes

  • Listen: Strengthen your ability to listen actively, paying attention to both verbal and non-verbal cues, ensuring others feel heard and understood while capturing essential information accurately.
  • Question: Enhance your questioning skills by using open, probing and clarifying questions that uncover needs, challenge assumptions and encourage meaningful exploration of issues.
  • Present: Present solutions effectively by structuring your ideas clearly, linking recommendations to identified needs, and communicating with confidence and impact.
  • Engage: Engage others through balanced, respectful dialogue that builds trust, encourages collaboration and supports shared understanding.
  • Adapt: Adapt your communication style to suit different audiences and contexts, ensuring your message is both accessible and influential. Refine: Refine your communication approach through feedback and reflection, identifying strengths and opportunities for continued improvement.

Learning Outcomes

  • Define: Understand the importance of clearly defining issues before acting, recognising how precise problem framing supports better reasoning and avoids premature conclusions.
  • Recognize: Identify and challenge assumptions—both explicit and hidden—that may distort judgement, strengthening your ability to approach situations with objectivity and clarity.
  • Analyze: Analyse arguments by evaluating evidence, identifying logical strengths and weaknesses, and discerning between fact, opinion and inference to form well-grounded conclusions.
  • Work Out: Work out implications by considering potential consequences, exploring alternative scenarios and determining the most effective course of action based on structured, critical evaluation.

Learning Outcomes

  • Identify: Identify and articulate your core strengths, recognizing the capabilities, behaviors and experiences that differentiate you and create value in your role and future opportunities.
  • Clarify: Understand how others perceive you, clarify the relationships that support your growth, and learn how to build a network that reinforces your brand and expands your visibility.
  • Develop: Define meaningful development goals that align with your aspirations, map the skills and experiences you want to build next, and create an actionable plan to move your career forward with intention.
  • Create: Create your personal brand narrative—who you are, what you bring and what you aim to achieve—ensuring it is consistent, confident and aligned with your long-term career direction.
  • Communicate: Learn to communicate your brand effectively through your work, interactions and professional choices, enhancing your influence and maximizing your impact within your organization and beyond.

Learning Outcomes

  • Identify: Identify the four elements of emotional intelligence—self-awareness, self-management, social awareness and relationship management—and their key characteristics.
  • Explain: Explain how emotions influence behavior, decision-making and interpersonal dynamics, and describe the role each EI element plays in effective collaboration.
  • Apply: Use EI tools to recognize emotional triggers, regulate reactions, read social cues and respond to others in constructive and empathetic ways.
  • Examine: Examine emotional patterns in yourself and others to uncover root causes, assess impact and understand the dynamics at play in challenging situations.
  • Reflect: Reflect on your use of emotional intelligence in recent interactions, identify strengths and gaps and determine what adjustments would enhance your effectiveness.
  • Develop: Develop a personal EI improvement plan, integrating self-awareness practices, emotional regulation strategies and relationship-building behaviors to strengthen everyday leadership.

Learning Outcomes

  • Identify: Identify the key components of executive presence, including state management, body anchoring, communication flexibility and engagement techniques.
  • Explain: Explain how emotional state, physical stance and communication choices influence how others perceive confidence, authority and credibility.
  • Apply: Use strategies to manage your state under pressure, anchor your body to project steadiness and adjust your communication style to suit different contexts.
  • Analyse: Assess situations to determine when to shift your presence—evaluating audience needs, emotional dynamics and environmental cues to choose the most effective approach.
  • Evaluate: Reflect on your executive presence, critique your use of state, anchoring, flexing and engagement behaviours, and identify areas for improvement to enhance impact.
  • Practice: Practice integrating state regulation, anchoring practices, adaptive communication and engagement techniques to strengthen your leadership presence.

Learning Outcomes

  • Recognize: Understand the core behaviours of Impact Players, including stepping up in moments that matter, taking accountability and delivering beyond expectations.
  • Reflect: Examine personal work habits to identify where you operate as an Impact Player and where you may be holding back or waiting for direction.
  • Apply: Use practical strategies to take initiative, assume ownership of challenges and contribute proactively even without formal authority.
  • Adapt: Strengthen your ability to stay effective in uncertain or changing conditions by remaining resourceful, flexible and focused on outcomes.
  • Collaborate: Build stronger partnerships by supporting others, anticipating needs and contributing positively to team momentum.
  • Elevate: Develop a personal plan to consistently show up as an Impact Player—enhancing your reputation, influence and overall contribution as an individual contributor.

Learning Outcomes

  • Analyze: Analyze stakeholder needs, motivations and concerns by gathering insights, mapping interests and identifying the dynamics that may support or hinder progress.
  • Align: Align diverse stakeholders by building shared understanding, clarifying common goals and tailoring your communication to create mutual benefit and strengthen commitment.
  • Activate: Activate stakeholders by engaging them through clear asks, compelling rationale and collaborative involvement, enabling them to take ownership and move actions forward.
  • Strengthen: Strengthen your credibility and presence so others trust your intentions, value your perspective and feel confident acting on your recommendations.
  • Adapt: Adapt your influencing style to different personalities and situations, choosing the most effective behaviours to achieve outcomes without relying on authority.

Learning Outcomes

  • Identify: Identify the core concepts of mindset, including beliefs, self‑talk and the distinction between growth and fixed mindsets.
  • Explain: Explain how mindset influences behavior, motivation, resilience and performance in daily work and long‑term development.
  • Apply: Use strategies to challenge limiting beliefs, shift towards growth‑oriented thinking, and adopt practices that support continuous learning.
  • Examine: Examine personal mindset patterns to identify triggers, habitual responses and areas where fixed beliefs may be holding you back.
  • Evaluate: Assess the impact of your mindset on recent decisions, behaviors and outcomes, determining what changes would lead to greater effectiveness.
  • Adapt: Adapt behaviors and language that reinforces growth‑based beliefs and builds supportive mental habits.

Learning Outcomes

  • Identify: Identify the core principles of effective meetings, including purpose-setting, agenda creation and defined roles.
  • Explain: Explain how meeting structure, preparation and facilitation influence engagement, productivity and decision-making.
  • Apply: Use frameworks to set clear objectives, build agendas, allocate roles and manage time during meetings.
  • Analyze: Evaluate the needs of a meeting—participants, purpose and desired outcomes—to determine the appropriate format, duration and level of preparation.
  • Evaluate: Assess the effectiveness of meetings by reviewing outcomes, participation quality and alignment with objectives, making informed adjustments for improvement.
  • Create: Design and implement a complete meeting structure—purpose, agenda, flow, roles and follow-up actions—that supports clarity, efficiency and measurable results.

Learning Outcomes

  • Identify: Identify key time-management principles, common productivity barriers and prioritization frameworks.
  • Explain : Explain the difference between urgent and important tasks, and recognize how habits and environment influence productivity.
  • Apply: Use prioritization tools (such as matrices, planning methods and scheduling techniques) to organize tasks and manage workload effectively.
  • Analyze: Break down your responsibilities to determine where time is being lost, uncover inefficiencies and evaluate competing demands.
  • Evaluate: Assess your current work patterns, make informed decisions about what to prioritize or delegate, and justify your choices based on goals and impact.
  • Create: Develop a personalized time-management system and weekly plan that supports sustained focus, improved productivity and better balance.